Quality Policy

IIZUKA desires to be the leading supplier of Case Management software in the private, public and third sectors.

Case Manager can be relied upon by our customers to successfully operate their critical business processes

It is the policy of IIZUKA to provide our customers with a secure, high quality and performant Case Management system that is precisely configured to satisfy their needs and expectations.

Quality is the responsibility of all Staff with a particular lead by The Directors and Management Team. The Quality Management System is the responsibility of the Quality Manager.

IIZUKA aims to seek improvement constantly through accurate quality control driven by the Quality Management System. Progress is measured through KPIs aligned with our Objectives

IIZUKA is committed to achieving certification of its QMS to ISO 9001:2015.

Objectives

IIZUKA has identified the following objectives for the business and uses KPIs to measure progress toward achievement:

KPIs are reported on quarterly and reviewed at at the Management Review. Where an objective is not being met, Top Management will determine what will be done, what resources will be required, how the results will be evaluated, who will be responsible and when it will be completed.

A current version of this document is available to all members of staff on the company intranet. It does not contain confidential information and can be released to relevant external parties.

This quality policy was approved by the Board of Directors on 4th June 2026 and is issued on a version cont rolled basis under the electronic signature of the MD.