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Who are iizuka?

About us

IIZUKA was founded in 2002 and is a privately owned company based in the historic Jewellery Quarter in the centre of Birmingham, UK.

We provide our clients with simple-to-use systems that deliver a rapid return on investment and address significant business issues, on-time and within budget.

We are proud to be recognised as thought-leaders within the open source software community.

We are the experts in case management software.

We work with our clients to understand their business processes and provide a software solution that is intuitive, simple and easy to use, which will deliver the required benefits to the client in terms of saving money and time.

Our team are friendly and approachable. We won’t talk in jargon and we don’t over-engineer solutions. Our success is based on your success.

“Having implemented similar sized IT projects in the past, I can honestly say that this was the easiest implementation process I’ve ever been a part of. The guys at IIZUKA are fantastic to work with, they really listen to their clients and are open to learning alongside the organisations they support. For me, the real difference has been the post-implementation support; IIZUKA are helpful, extremely responsive and even more importantly, they explain everything clearly and in plain English” Dionne Williams, Programme Manager, Birmingham Carers Hub


At IIZUKA, we work ‘smarter altogether’. We build relationships with our customers, because we know that working altogether makes us work smarter.


Our team of experts are smarter altogether – we have programmers, tech support, customer service, training and business consultants all in one team.


The spirit of IIZUKA is encompassed in our core values:

  • We challenge pre-conceived ideas
  • We refuse to compromise on quality
  • We’re clear and straightforward, we don’t confuse people with jargon
  • We constantly innovate to simplify modern technology
  • We practice rather than preach social responsibility
  • We always operate transparently and honestly


IIZUKA is an ethical company that recognises its duty of care to customers, staff, suppliers, stakeholders and the community.
IIZUKA is committed to trading in an open and transparent manner.

We are an equal opportunities employer, offering flexible working patterns where it helps our team with their work/life balance, for example for families with young children.


We believe in developing talent; we provide self-development time for our technical team and have recently permanently employed our first apprentice at the end of his apprenticeship.


From 1 August 2015, we are delighted to be supporting Autism West Midlands. In addition to fundraising for the charity, we will also be offering work placements to young people with autism, to help them into employment, as well as acting as an expert resource to the charity’s ‘Aspire’ team, helping those with an interest in computer programming.


IIZUKA is committed to being a low carbon company and we have reduced, re-used and recycled from the start. All of our recyclable waste, including IT equipment is recycled or reused.


We actively encourage low carbon commuting with on-site bike storage used by most staff. Around 75% of our head office team regularly cycle, walk, or use public transport to travel to work.

IIZUKA was one of the first organisations in the UK to receive ‘Go Ultra Low Company’ status. This initiative recognises businesses that are embracing electric vehicles (EVs) as part of a new scheme run by government and automotive industry campaign, Go Ultra Low.

Our small fleet of company cars are all electric and we’ve installed charging points at the office.

We use green suppliers where possible – for example 100% of the office electricity is from renewable sources.


We work with some great companies to make sure Case Manager is the best it can be:

We use Rackspace, a global leader in hosting services, to provide secure, flexible, scalable, reliable hosting for our Case Manager software.

Providing our data recovery back-up storage.

We’ve partnered with SCC on a number of projects working on highly secured, IL3 cloud-based services for Government departments and other clients.

We delivered the UK’s first outsourced Police Command and Control project, providing mission-critical call-handling software for Cleveland Police with Steria, a global IT services business.

We are members of SITRA, who offer a range of services within policy, training, information, conference and capacity building to practitioners in the field of housing with care and support.

Together we’ve developed a version of Case Manager for the Home Improvements Agency and Handypersons sector

We've delivered a new service for the Legalisation team at the FCO and are now exploring other opportunities.

We've been in partnership since 2015, providing a Case Management solution for the education sector