“Simplifying Complexity”

What Does WROSeS Do?

Welfare Rights Online Secure electronic System (WROSeS) provides:

• Electronic storage and retrieval of client and enquiry information.

• Record outcomes due such as benefits. Wroses can also be used in-conjunction with many benefit calculators.

• Tracks Community Legal Services (CLS) involvement

• Provides detailed, customisable reports.

• Achievement of Quality Mark

• Full letter generation

• Built in reminder function

• Remote access

• Full audit reporting functions

• Easy and quick access to casefiles

• Full family and non-dependent modelling

• Integration with GIS systems to provide street maps (down to house number level) for home visits

• Full Address and Ward data capture using post code validation

• Easy access to benefit entitlement calculations e.g. Quick Benefit Calculator

• Full audit trail of all case notes

WROSeS covers all the steps undertaken by caseworkers to record actions taken with and on behalf of their Clients.

• Client Records

• Enquiry Records

• In-receipt and Projected Benefit Records

• Appeal Records

• CLS Records and Timings

• Caseworker Tools

• Administration Tools

All these features may be viewed at the Demonstration Site

The existing WROSeS can be modified to suit the preferred work practices of different teams. For example the timing facility, offered as standard with the CLS records, may be also be activated for other uses.