“Simplifying Complexity”

Meeting the Challenge

"As part of the wave one SNEN programme we required to implement as a minimum the nationally agreed "Core Service" by July 2006, to this end, we required a prime contractor we could rely on to develop and support the technology solution which will underpin this.

The extensive experience of Sopra Newell & Budge and IIZUKA Software Technologies in the public sector meant that they had a thorough understanding of our requirements and their proposed approach to the project provided a flexible yet robust way of working which we believe will facilitate the delivery of a fit for purpose system within challenging timescales."

Peter Coates, SNEN Project Manager of the Northumbria Partnership

The SNEN System - On Time and Fully Operational

The 101 Service is Launched in Northumbria

Despite very tight timescales for the project, The SNEN System was successfully launched on budget and on time, going live on the pre-agreed launch date of 3rd July 2006.

Using the information gathered during a 101 Service enquiry the The SNEN System enables improved management information and business intelligence relating to customer needs and local issues. This will facilitate information led service planning and effective targeting of resources to local priorities and in turn improve performance of both the 999 service, and Police and Local Authority non-emergency services.

Development Path

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Realising the concept
Summary of key benefits built into the system
Future developments

System Features

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Service request management functions
Infrastructure requirements met
Reporting capabilities

System Attributes

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Flexible architecture
Security
Hosting
Ongoing support

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