Success Story in Lancashire
User Comments
"Perhaps in the past we have struggled because we did not have the technical tools available. The goals we looked for was a system that will work for advisers as well as management. There have been systems in the past, in fact they are still around, that only work with intensive levels of input from the front line. We never wanted that." - Manager of Welfare Rights Services, Lancashire CC
"The Internet based application enables us to deploy our service in a way that is easy to manage and easy to maintain. I as a supervisor have to review the team's case files. The system has enabled me to sit at my desk, tap into the database and access files without disturbance to my colleagues. It enables me to meet specialist Quality Mark requirements." - Team Manager, Lancashire CC
"It is very simple and straightforward." - User of Citizen Access to Secure electronic Systems (CASeS)
"Easy to access. Customers are happy they have a quick and efficient service." - Customer Services Officer Welfare Rights Team
"It has been tailored to a caseworker's needs as opposed to how someone in IT may have designed it - everything is easy to follow, easily readable." - Welfare Rights Caseworker
Main Solution Benefits
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Low risk eGIF compliant option
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Legislative requirements fully met (including Community Legal Services reporting)
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Measurable value for money
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Comprehensive management reporting facilities
