“Simplifying Complexity”

Student Advice Centres take WROSeS

Aston University has joined Lancaster in taking WROSeS .

Jill Wilson, Manager, says: "My estimate is that WROSeS will reduce our admin running costs by 50% in the next year"

Aston University Students' Advice Centre has three full time staff who provide information, advice and representation mainly on academic matters, immigration issues, money and housing problems.

"It took only 2-3 days to get to grips with the processes" explained Jill Wilson "It is a question of changing the mindset of what you do. A scanner is fundamental and for the first time we were scanning, then handing paper evidence back to our clients, and destroying any copies instead of storing them. Our efficiency is now dependant on keyboard skills. Instead of spending time finding files in different storage points I can sit at my desk and do my job"

WROSeS generates reports that originally had to be compiled by hand, another bonus in saving time.

Click for the full story and more about WROSeS Student Advice.