Simplifying Management Information
The Challenge
When multiple agencies collaboratively deliver through shared services, a significant problem can be gathering and reporting intelligence about performance, customer insight and customer satisfaction to interested parties. This problem frequently forces the partnership staff into inefficient working paractices such collating periodic reports from ad hoc returns.
The IIZUKA Response
IIZUKA Citizen Services Manager system simplifies this problem by collating this information across the whole partnership from a single on-demand source and displaying outcomes through powerful management information reports.
Such information is vital to meeting the needs of the new Comprehensive Area Assessment reports for citizen satisfaction. They also allow organisations operating under Local Area Agreements and Multi Area Agreements to track their own effectiveness and that of the whole partnership.
IIZUKA Citizen Services Manager provides reports including:
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Service Delivery against Service Level Agreements across all service providers and service types
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What types of services customers really want
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Customer satisfaction statistics
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Customer journey mapping feed back
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Numbers of service requests by provider, problem type or geographical area
