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IIZUKA
services

Supporting our customers

At IIZUKA, we know that great customer service, technical support and consultancy services are just as important as excellent products.

We’re passionate about ensuring that your business runs as effectively and efficiently as possible – and our products are designed with that in mind.

Some customers choose to purchase our products and manage implementation themselves – with the simplicity and intuitiveness of Case Manager it really can be that simple.

For clients with more complex requirements, however, we can support you with a range of services from the moment you decide to use our products.

Above all, we know that one size does not fit all – we will work with you to provide the software that best suits your requirements and make sure that it’s implemented quickly and easily so that your business will realise the benefits as quickly as possible.

“It’s really rare to have a problem with the system, but when we have contacted technical support, we’ve been impressed with the friendly team and responsive service. We feel that IIZUKA really listen and are as concerned as we are about fixing any issues quickly.” Jill Wilson, Director of the Hub, Aston University

Technical support

technical-support

Our systems are robust, reliable and easy to use but if you do need any help then our specialised support team is available to give you the help you need. Call us on 0121 212 1617, or email support@iizuka.co.uk. We aim to respond to all queries within an hour, although more complex issues may take longer to resolve.

The servers which host Case Manager are all based in the UK and we also have continuous back-up to a second set of disaster recovery servers, to ensure your data does not get lost.

Case Manager is reliable and secure – we’re proud to say it performs at over 99.9% availability – meaning it’s working whenever you are!

Cloud computing

We have been securely hosting our customers’ mission critical systems for almost 10 years so you can have the confidence to let us do it for you.

Cloud Computing offers the benefits of scalability, resilience, reduced costs and risks. It can achieve all of this rapidly and without any extra burden on your own internal IT provision

You can be assured that our service is also secure; we achieved ISO: 27001 certification for our Information Security Management Systems in December 2013.

cloud-computing

Consultancy

With more than 12 years’ experience in helping clients from large Government and Local Authority departments to small charities, we know that it’s vital that we understand your business, so that we can provide the best solution for your needs.

Some of our clients ask for our support in assessing or re-engineering their processes, so that implementing Case Manager results in improved business processes, as well as simply a new software system.

Our consultancy team can work with you to review and specify your processes and also identify where some configuration of Case Manager might make it more effective for your staff.

Customisation

Case Manager is highly flexible and easily configured with non-technical tools. Many clients find this is all they need, but if your business has specific requirements, we can customise Case Manager to meet your needs.

We’ll work with you to make sure that Case Manager meets all of your requirements, at a very reasonable cost.

Contact us to find out how Case Manager can help save you time and money.

Training

You’ll find that our systems are intuitive and very easy to use, so there’s no need for complicated, expensive training courses.

For new clients, we offer tailored training options, ranging from on-line web-demonstrations to on-site classroom sessions. We can also offer ‘super-user’ training to one or more of your people, so that they will be able to train new users in-house.

Our on-site classroom sessions are provided by our specialist training providers ‘Training U’ using materials developed by our technical team.