Service Delivery Transformation
'More for Less' through Partnership
IIZUKA Citizen Services Manager (CSM) is a software system that is dedicated to more efficient service delivery management by local government. The system is designed to enable closer working between partners providing cross sector or multi agency solutions to citizen needs. Built with a unique 'closed loop' architecture IIZUKA CSM merges the operations of customer services and frontline deliverers to enable 'More for Less' opportunities. The closed loop has the effect of capturing valuable management information that can be used to validate service planning decisions.
A Model for Continuous Improvement
IIZUKA CSM is designed to enable continuous improvement through joining-up the service planning processes with actual service delivery management results:
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Service planning decisions are captured in the IIZUKA Service Catalogue
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De-risking change by embedding proven processes
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Joining up cross sector, multi agency service solutions
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Benefits realisation information displayed in dashboard and report formats
The Value of Closed Loop Service Delivery
The IIZUKA closed-loop operational model can make service delivery more efficient by:
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Enabling ALL customer access options e.g. web, telephone and face-to-face
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Managing customer expectations through adviser use of the IIZUKA Service Catalogue
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Keeping ALL service providers in the loop, including 3rd and private sector agencies
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Tracking performance and operational efficiency
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Driving out waste
NI 14 as a Strategic Tool
NI 14 is the ‘service transformation indicator’. The IIZUKA CSM NI 14 dashboard is a customisable business improvement tool that uses the power of IIZUKA CSM to track ‘avoidable contact’ occurrence and reveal causal trends.
Maximising Previous Investment
IIZUKA has designed a standards-based integration mechanism specifically around service delivery requirements. This method ensures that only the minimum of data need be exchanged between systems and without complex mapping. The integration mechanism is implemented using e-GIF compliant XML Web Services that are fully compatible with Service Oriented Architectures.
For Information Downloads
Please download further information about Service Delivery Transformation with IIZUKA.
