An IIZUKA customer services system is currently operational throughout the Cleveland Police where it has been selected as the strategic customer contact solution by Steria.

IIZUKA driven call backs to citizens involved in incidents was ‘first in’ as the new outsource partnership kicked off on 1st October 2010.

Said Cleveland Police Authority Chair Councillor Dave McLuckie, “The fact that in the first 30 days of the partnership we have been able to gain over 5,000 responses from members of the public through the call-back system and that we have received such a high level of positive responses is very encouraging.”

John Torrie, CEO of Steria UK, said, “The beginning of any business partnership is obviously a critical time, so I’m delighted to see how well our collaboration with the Cleveland Police Authority is being received. Ours is a long-term partnership and as such, we are committed to continuous improvement and service delivery excellence at every step of the way.”

By mid 2011 the IIZUKA customer services solution will be integrated with the command and control system, telephony and other data sources. This is the first time that a UK Police Authority has outsourced its Control Room functions.

The IIZUKA system captures all inbound customer contact, regardless of channel, and identifies if it is emergency contact, requires an incident response or can be handled at first contact by civilian control room and district station staff.