Case Manager and Customer Service Manager have both been designed to address subtly different customer service problems that many organisations are facing in today’s complex, demanding and multi-channel and multi-agency environments.
Crucially, both products share key characteristics that provide real, tangible benefits. Case Manager (CM) focuses more on improving advisers’ caseload management .
Customer Service Manager (CSM) has a wider range of capabilities for managing complex service delivery, measuring and promoting best practice and driving down costs.
Both of our products benefit from the following features:

• Management Information reporting
• Service Catalogue
• Secure Multi-agency capability
• Simple cost-effective integration
• Activity , task and diary management
• Letter and document management
• Mobile device ready