A Partnership that Works
Breaking New Ground Together
 All Signed Up Pictured together outside County Hall in Preston after signing the partnership agreement is Alex Walker, ICT Development Officer, Jim Dickson, Welfare Rights Service Manager and Greg Hayes, Managing Director of IIZUKA Software Technologies |
Lancashire County Council and IIZUKA Software Technologies have shown that partnership can work in e Government. From Lancashire CC's Briefing Bulletin for Staff and Councillors Summer 04 Lancashire Welfare Rights Service has signed an agreement with the software developers IIZUKA to sell on their case recording management system called WROSeS (Welfare Rights Online Secure electronic System). WROSeS is already making a big impact on the way staff and customers benefit from such cutting-edge technology. |
Lancs gets on the Open Source Case
eGov Monitor Weekly No. 139 - Monday, 6 September 2004
Lancashire County Council has co-developed a ground-breaking application, making use of open source technologies, that gives customers a real-time view of their own records from different data sources through a single point of access. The sophisticated IT solution has been in operation for the last year by the authority's Welfare Rights Service. The project is understood to be the first such implementation of its type in the country.
Asked why the Welfare Rights Service had taken the open source route, Alex Walker, ICT Development Officer, replied: "We found open source cheaper, faster, better and more reliable. This is a cross-platform solution which can be rolled out to kiosks, PDA and digital television - so it's future-proof if that need arises."
Alex explained that one of the reasons for introducing the facility was to reduce the volume of telephone enquiries to welfare rights officers, by encouraging web self-service by existing clients.
Caseworkers generate the information needed by clients using a browser-based electronic records management system called WROSeS (Welfare Rights Online Secure electronic System), which the Welfare Rights Service developed in conjunction with IIZUKA Software Technologies.
Sitting alongside this is CASeS (Client Access to Secure electronic System), which allows customers held on the WROSeS database to register on a single, secure website to view their own personal information and interactions with the Welfare Rights Service. This software package was developed after the Welfare Right Service made a successful bid for County Council funding.
