November 12th, 2012
IIZUKA is delighted to announce that it is now a successful supplier on the G-Cloud Services framework agreement, reference RM1557. IIZUKA has been awarded supplier status on lot 3 – Software As A Service – for its market leading Case Manager product.
Case Manager is now available on CloudStore, the online appstore of the Government’s G-Cloud framework for cloud-based ICT services. This is open to all UK Public Sector Bodies, Central Government Departments and their Arm’s Length Bodies and Agencies, Non-Departmental Public Bodies, NHS bodies, Local Authorities and devolved administrations.
“This is excellent news and enables the Public Sector to more easily procure Case Manager – a product that is already being deployed on an IL3 Secure Cloud at the Pensions Ombudsman; is the product of choice for Home Improvement Agencies and Advice Centres, and is at the core of the Cleveland Police Authority Command and Control system” says Chris Hilson, IIZUKA Director.
For the full story go to: http://www.scc-cloud-computing.com/2012/11/scc-partners-with-isv-iizuka-to-win-pensions-ombudsman-contract/
October 10th, 2012
In-line with our commitment to providing secure Case Management, the majority of our staff have now achieved SC clearance enabling staff who are engaged with providing IIZUKA Case Manager to a wide-variety of clients the ability to handle ‘Restricted’ classed information.
Greg Hayes Managing Director says, “Clients who engage us can now feel confident that we have the right staff, the right attitude and the right technology to ensure their data is dealt with professionally and securely”.
September 13th, 2012
VOCAL is the Voice of Carers Across Lothian – an organisation run by carers for carers and provides one on one support to help identify the issues affecting them, and achieve the best possible outcome.
To assist in this valuable work, Vocal realised they needed a modern Case Management and performance management system to assist with capturing information and advice given to carers.
After an extensive procurement process, VOCAL have chosen IIZUKA to provide it’s Case Manager product. IIZUKA look forward to working with VOCAL and are excited by this latest client acquisition.
September 13th, 2012
KEELE Univeristy Students Union have chosen IIZUKA Case Manager as their preferred case management application for student advice. The University had looked at the possibility of developing their own in-house application but decided that due to cost and issues around continuity it was better and cheaper to purchase an off-the-shelf application that could grow with them. Having a web based solution meant that staff could work from any location where there is a connection to the internet. The advanced reporting tool meant that reports can be generated quickly and provide important management information regarding activity and outcomes. The application is ready to grow with the University should other departments such as counselling decide they require a case recording system. IIZUKA look forward to supporting the work of Keele University Student Union.
August 31st, 2012
HIA Case Manager
IIZUKA is delighted to announce a partnership with Foundations, the national body for home improvement agencies and handy-persons services, to provide HIA Case Manager – the next generation of business critical HIA software. HIA Case Manager will enable Foundations clients to provide their customers excellent service, whilst coping with the constantly evolving and dynamic HIA landscape.
Foundations are acutely aware of the need to listen to their customer’s feedback on the new product and consider this an important part of the software development process. Foundations recently conducted a survey of 21 randomly selected HIAs that use FEMIS, their current software product. They asked them what they thought of the software in terms of its functionality, ease of use and general ‘fitness for purpose’. The results of the survey were extremely valuable and highlighted the fact that whilst many users value the current reporting function they find it a little difficult to use. Feedback also indicated that more real-time ‘dashboard’ type information displays would be valuable. The results of the survey also reflect the change in emphasis on the use of FEMIS.Previously its primary function had been seen as a means of generating returns for the Service Provider workbook, but as many local authorities are specifying differing reporting requirements,it was felt that the next generation of FEMIS needs to reflect this more bespoke/tailored approach.There should be a greater emphasis on workflow, taking a client through a range of options and having the facility to handle outbound and inbound referrals from other agencies.
In order to provide their clients a future-proof, best-of-breed product that reflects these requirements amongst others, Foundations entered into partnership with IIZUKA to utilise their acclaimed Case Manager product as the platform for the new HIA software offering. For more than12 months IIZUKA has been working with Foundations to produce this new product – HIA Case Manager. In April 2012, a first prototype of the new system was shown to a small group of HIA managers to gauge initial opinion. The response was overwhelmingly positive and this focus group has continued to provide invaluable ‘real-world’ input to help make the new product even better.
The software is rapidly approaching user-testing prior to a launch at Foundations National HIA and Handyperson Conference in October this year. The system will prove valuable not only to HIAs,but also handyperson services and local authority housing teams who are currently struggling with common data frameworks, and with health colleagues whose funding is likely to form an increasingly large part in the housing support sector.
For more information on how HIA Case Manager is evolving please contact:
July 31st, 2012
IIZUKA is proud to announce that its Case Manager product has been selected by the Pensions Ombudsman’s Office as its new business critical Case Management system. IIZUKA’s Case Manager provides flexibility through its unique modular approach, which means that it can be tailored to meet the specific business requirements of the Pensions Ombudsman’s Office . It provides reliability, cost savings and speed of deployment combined with a library of adaptable plugins that effectively create a bespoke business solution.
IIZUKA’s expertise in business analysis and rapid application build and deployment, together with the Pensions Ombudsman’s Office specialist business knowledge, will ensure that the deployed solution will be business led. The flexibility of the product will also provide the Office with the ability to adapt to future changes, and because Case Manager can be simply configured, it will remove the Pension Ombudman’s Office reliance on external IT expertise.
The IL3 secure solution is the first to be hosted on the innovative government cloud platform provided by SCC. The platform gives public sector organisations the confidence and flexibility to deliver new solutions quickly and efficiently, without undertaking a lengthy procurement process, or investing in new infrastructure. This fully supports the Pensions Ombudsman’s Office desire to harness opportunities to make savings, better empower the business and to improve customer service.
Tony King, the Pensions Ombudsman said “We are delighted to be working with IIZUKA in whom we have placed great trust in a project of central importance to our business. We look forward with confidence to a successful partnership.”
July 16th, 2012
Plymouth Community Homes after careful consideration and a visit to
Riverside Housing Group in Liverpool decided to purchase IIZUKA Case
Manager for their Financial Inclusion work. Plymouth Community Homes
is a new not-for-profit housing association, created to take over the
ownership and management of Council homes in Plymouth. With the
introduction of the Welfare Reform Bill and particularly with regard
to under-occupancy, they needed an application which would enable them
to capture all the information that needs to be gathered in order to
provide tenants with the best possible advice. They also needed an
application to assist in the creation of the Common Financial
Statements and multiple offer letters to creditors. The IIZUKA Case
Manager gives them the best of all worlds, which makes the work of a
financial inclusion officer that more effective.
July 16th, 2012
Cambridge University Students’ Union (CUSU) have decided to move away from their existing application which they had been using for over a year to IIZUKA Case Manager. The decision was based on the intuitiveness and easy flow of the application. It works the way they do without being prescriptive. On being shown the application adn giving staff time to test it out themselves, comments came back such as ‘I am enthusiastic about it too – very very easy to use, and I agree with Rosie that the way you can add case notes, documents, and letters is awesome and very loveable! Mega bonus for recording how much time is spent on an activity.’ and ’ It has a section for each bit of the case you do (eg, call a student, write an email and a space for time spent on each activity. Its so cool!
And you can attach evidence and documents to each case, which would be super secure but easy access- maybe it would even mean we wouldn’t have to do the copying email to different accounts. Emails could just be stored with the case in the database!
And making a report seems really easy- has super-simple tabular report wizard and you can auto-generate and save them super easy.
All in all, I absolutely love it love it love it’.
July 16th, 2012
Shiney Advice and Resource Project (ShARP) in its 30th Year choose
IIZUKA Case Manager for their preferred web application for benefits
and money advice. Shiney Advice and Resource Project (ShARP) was
established in 1981 during the particularly difficult times of the
closure of the pits, mass unemployment and general strikes. ShARP is a
local advice and support agency that has historically used welfare
rights as a vehicle for community development. ShARP needed an
application to assist them in the easy production of the Common
Financial Statement and multiple offer letters to creditors. What
appealed to ShARP was the intuitive and easy flow of the application.
The reporting tool also makes light work of calculating cash gains and
work-load activity, a real saving in time.
May 17th, 2012
Manchester City Council (City South Manchester Housing Trust) have
chosen IIZUKA Case Manager for their new Money Mentors Project. This
new service provides benefits and money advice to their tenants and
required a case management application which could enable flexible and
collaborative working and help money advisers deliver the production
of common financial statements and multiple offer letters to
creditors. Having an application which reduces the work-load of busy
advisers is a must and having the right tool for the job is essential.
Since the application is adaptable to the way City South Manchester
works, the application is working with, rather than against the normal
business processes. Having IIZUKA Case Manager on board will enable
advisers in the project to provide a better service to tenants.