The SNEN System
Dedicated Package
The SNEN System is the only dedicated event tracking solution that supports the aims of the Single Non Emergency Number (SNEN) or 101 Programme. Differing from solutions using adapted CRM technologies, The SNEN System is purpose built to fulfil the Home Office objectives for the 101 Service described as:
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Enable better access to non-emergency services
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Improve delivery of non-emergency services
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Raise confidence in public services
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Improve the 999 emergency service.
The package includes:
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Robust and scaleable hub architecture that facilitates integration with existing systems owned by service providers e.g. workforce management systems, CRM systems
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An event driven software application used to handle calls and manage 101 in-scope service requests
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A secure two-factor authentication system
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Fully managed service including hosting, disaster recovery and 24x7 support
In Service
The SNEN System was specified by the Northumbria Partnership as part of Wave 1 of the 101 Programme.
The system entered service 3rd July 2006 - on time, on budget and fully operational. Click for more information about The SNEN System.
Sopra Newell & Budge is managing the project, providing a total 101 support solution comprising a secure, robust, scalable infrastructure as well as ongoing 24x7 application support.
IIZUKA Software Technologies is the primary sub contractor supplying the software application, 3rd line 24x7 application support, application deployment and system design.
Shared Services Model
As required by the Northumbria Partnership the solution is designed to expand with opportunities to adopt a Shared Services Model.
Value for Money
To ensure maximum return on investment, future infrastructure elements may be added without discarding any existing infrastructure. As such, The SNEN System is able to cope with growth of the service, such as:
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Expansion or tailoring of the In-scope Services
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More partners and service providers joining the service.
Laying the Foundations
The Northumbria Partnership specification has always demanded a long term solution, not only for Northumbria, but for other partnerships. The system has distinct features and attributes that address the main future strategic considerations.
