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The SNEN System

Dedicated Package

The SNEN System is the only dedicated event tracking solution that supports the aims of the Single Non Emergency Number (SNEN) or 101 Programme. Differing from solutions using adapted CRM technologies, The SNEN System is purpose built to fulfil the Home Office objectives for the 101 Service described as:

The package includes:

In Service

The SNEN System was specified by the Northumbria Partnership as part of Wave 1 of the 101 Programme.

The system entered service 3rd July 2006 - on time, on budget and fully operational. Click for more information about The SNEN System.

Sopra Newell & Budge is managing the project, providing a total 101 support solution comprising a secure, robust, scalable infrastructure as well as ongoing 24x7 application support.

IIZUKA Software Technologies is the primary sub contractor supplying the software application, 3rd line 24x7 application support, application deployment and system design.

Shared Services Model

As required by the Northumbria Partnership the solution is designed to expand with opportunities to adopt a Shared Services Model.

Value for Money

To ensure maximum return on investment, future infrastructure elements may be added without discarding any existing infrastructure. As such, The SNEN System is able to cope with growth of the service, such as:

Laying the Foundations

The Northumbria Partnership specification has always demanded a long term solution, not only for Northumbria, but for other partnerships. The system has distinct features and attributes that address the main future strategic considerations.

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