Please follow the links below to download brochures, white papers and discussion documents.
IIZUKA CSM - implementing the multi-service, multi-agency and multi access solution
IIZUKA CSM - FOSS 09 Exhibition Leaflet
'The Role of IT in Reducing Avoidable Contact: Analysis of a NI 14 Survey for SOCITM Annual Conference 2008
IIZUKA CSM NI 14 Dashboard - a real time display of an authority’s measurement of avoidable contacts and its progress in meeting reduction goals
'Joining up around the citizen - the challenge for partnerships' - a discussion paper about the role of the front office
'Service oriented architecture - a necessity to tackle avoidable contact?' – a SOCITM conference discussion paper
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