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The Northumbria Partnership

Geographic Area

Northumbria Police along with all 12 local councils across Northumberland and Tyne and Wear make up the Northumbria 101 Partnership. Together they will offer the round-the-clock service seven days a week to around 1.4 million people over an area of 2,200 square miles. The Northumbria 101 Partnership comprises:

The SNEN System Users

All partners use the The SNEN System for 101 service request tracking within a distributed contact centre model. Some partners take calls and deliver services; others just deliver services.

Since 101 Service launch, Sunderland, Newcastle Councils and Northumbria Police have handled the calls. Advisers are employed by the call-taking partner for each location.

The operational management team administer the application and can add organisations, update and add to the service catalogue and customise the records used for recording different types of events and services. The operational management team also has access to build custom reports of the data held in The SNEN System.

101 Service Scope

The initial scope of the 101 service has been developed through research with the general public, and in consultation with a wide group of stakeholders. The core service will cover:

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